JWeb

Privacy Policy

Last updated:

1. Introduction

JWeb ("we", "our" or "company") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, in accordance with the European Union's General Data Protection Regulation (GDPR).

2. Data controller

The controller of your personal data is JWeb. For questions related to the processing of your personal data, you can contact us through our contact page.

3. Personal data we collect

We may collect and process the following types of personal data:

3.1. Data provided by you

  • Full name
  • Email address
  • Phone number
  • Contact information
  • Information provided in contact forms or newsletter
  • Any other information you provide to us

3.2. Automatically collected data

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referrer (source page)
  • Usage data collected through Google Tag Manager (when consent is given)

4. How we use your personal data

We use your personal data for the following purposes:

  • Respond to your contact requests and provide information about our services
  • Send newsletters and marketing communications (with your consent)
  • Improve and personalize your experience on our website
  • Analyze website usage and understand how visitors interact with our content
  • Comply with legal and regulatory obligations
  • Prevent fraud and ensure website security

Google Tag Manager: When you accept cookies, we use Google Tag Manager to collect website usage data. This data is used for statistical analysis and to improve user experience. Data is processed in accordance with the Google Privacy Policy.

5. Legal basis for processing

We process your personal data based on the following legal bases:

  • Consent: When you give us your explicit consent (for example, for newsletter or analytics cookies)
  • Contract performance: When necessary to perform a contract or take pre-contractual measures
  • Legitimate interest: To improve our services and ensure website security
  • Legal obligation: To comply with legal and regulatory obligations

6. Sharing data with third parties

We may share your personal data with:

  • Service providers: Companies that help us operate our website and provide our services (for example, hosting services, analytics)
  • Google: When you accept cookies, usage data may be processed by Google through Google Tag Manager and other Google tools
  • Legal authorities: When required by law or to protect our legal rights

We do not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.

7. Data retention period

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. The criteria used to determine the retention period include:

  • The nature and sensitivity of personal data
  • The risk of harm from unauthorized use or disclosure
  • The purposes for which we process the data
  • Applicable legal requirements

8. Data security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Data encryption in transit
  • Restricted access controls
  • Regular system monitoring
  • Regular team training on data protection

9. Your rights

In accordance with the GDPR, you have the following rights regarding your personal data:

Right of access

You can request a copy of the personal data we have about you.

Right to rectification

You can request the correction of inaccurate or incomplete personal data.

Right to erasure

You can request the deletion of your personal data under certain circumstances.

Right to restriction of processing

You can request the restriction of processing of your personal data.

Right to data portability

You can request the transfer of your personal data to another controller.

Right to object

You can object to the processing of your personal data under certain circumstances.

Right to withdraw consent

When processing is based on consent, you can withdraw your consent at any time.

To exercise any of these rights, you can contact us through our contact page. We will respond to your request within one month.

10. Cookies

Our website uses cookies to improve your experience. For more information about how we use cookies, see our Cookie Policy.

11. International data transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer personal data to third countries, we ensure that adequate safeguards are in place, such as standard contractual clauses approved by the European Commission.

12. Changes to this policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We recommend that you review this page regularly to stay informed about how we protect your personal data.

13. Contact and complaints

If you have questions about this Privacy Policy or about the processing of your personal data, you can contact us through our contact page.

You also have the right to file a complaint with the competent supervisory authority, the National Data Protection Commission (CNPD), if you believe that the processing of your personal data violates the GDPR. You can contact the CNPD through the website www.cnpd.pt.